Join the McIntyre Elder Law Team

Position Summary:
McIntyre Elder Law is seeking a warm, energetic, and highly organized Communications Specialist to serve as the first point of contact for our clients
and community. This role is ideal for a people-centered professional who excels in communication, thrives in a fast-paced environment, and brings a bright, positive personality to the workplace each day. You will support clients through the intake and onboarding process, assist with fee collections, and
ensure smooth communication between clients and our case management team.
Key Responsibilities:
• Answer and route incoming phone calls with professionalism, clarity, and
friendliness.
• Conduct daily in-office meetings with new clients to review fee agreements
and guide them through the initial steps of the legal process.
• Handle legal fee collection and maintain accurate payment records.
• Set up new client files, ensuring all necessary documents are complete,
organized, and ready for case management.
• Serve as a communication bridge between clients and case managers by
relaying updates, gathering needed information, and ensuring nothing falls
through the cracks.
• Provide top-tier customer service with patience, empathy, and a solutions-
focused mindset.
• Maintain a polished, upbeat, and welcoming presence in all client
interactions—both in person and over the phone.
• Support the administrative flow of the office by assisting with scheduling,
email communication, and basic office tasks as needed.
• Assist with firm-hosted seminars at least once per month. Seminars are
typically held on weekday evenings or Saturday mornings.

Qualifications:
• Strong interpersonal communication skills; able to build rapport quickly and
professionally.
• Prior experience in customer service, administrative support, legal intake, or
related fields preferred.
• Ability to manage multiple tasks while maintaining attention to detail.

• Comfortable discussing fees, collecting payments, and explaining legal
service steps.
• Positive, bright personality with the ability to put clients at ease during
stressful moments.
• Proficiency with basic office software and willingness to learn firm-specific
systems.
• Dependable, punctual, and committed to providing a high-quality client
experience.